1. Information We Collect

Personal Information

When you create an account or place an order, we collect:

• Full name
• Email address
• Phone number (optional)
• Delivery address
• Payment information (processed securely via PayFast)

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate order status and delivery updates
• Manage your account and subscriptions
• Send promotional emails (only with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: PayFast processes payments securely. We do not store your full card details.
• Delivery Partners: Courier companies receive only the information necessary to deliver your order.
• Service Providers: Trusted third parties who assist with website hosting and email services.
• Legal Requirements: When required by law or to protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure password hashing
• Regular security assessments
• Limited access to personal data

5. Your Rights Under POPIA

As a South African data subject, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Object: Object to processing of your information for marketing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at hello@capeembercoffee.co.za

6. Cookies

We use essential cookies to enable basic website functionality such as maintaining your shopping cart and login session. These are necessary for the website to function properly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order history is retained for 5 years for tax and legal purposes.

8. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related questions or to exercise your rights, contact our Information Officer:
Email: hello@capeembercoffee.co.za
WhatsApp: +27 81 026 1618
Location: Garden Route, South Africa